Salon Conversation Matters.
Tap into self-awareness, be able to provide a safe environment
for your clients and establish both personal and professional boundaries for yourself and your assets
Steel Lilac Relational Learning
Active Listening and Holding Space for Your Clients
This is an interactive course designed to help salon professionals become a trusted and respected resource in our industry. By building lasting relationships with our clients based on trust and mutual respect, we cultivate customer loyalty and increased sales in the salon.
We will cover three major components of developing quality communication in the salon. These lessons will offer salon professionals an insight into what makes us great listeners, how to identify our role behind the chair, and how we can best serve a wide range of clientele where everyone’s unique needs can be met.
Three Powerful Modules
Module 1
Harnessing Our Emotional Intelligence and Navigating Challenging Situations- Learn to connect to clients in an authentic way
- Build professional relationships with clients and earn their respect
- Become a trusted resource to gain credibility as a salon professional while generating more income
Module 2
The Salon Professional Paradox (Hairapy vs. Therapy)- Understand the difference between therapy and hairapy and how we can best serve our clients emotional needs
- Discover tools for redirecting challenging conversations
Module 3
Diversity, Equity and Inclusion (In the Salon Environment)- Acquire an understanding of Multicultural Awareness
- Become familiar with Diversity, Equity and Inclusion in the salon environment
- Learn to best serve individuals on the spectrum of disabilities
This course will help salon professionals tap into their own self-awareness, be able to provide a safe environment for their clients and establish both personal and professional boundaries for themselves and their assets.
This is a wonderful opportunity to brush up on communication skills, learn about self-management, and walk away feeling prepared to handle challenging situations that arise in the salon.
When we master the delicate balance between talking and listening, we truly begin to hold space for our clients. In this space we can engage in wonderful conversation, create strong bonds, and attain the mutual respect we all crave.
Classes are presented in person though a digital online class will also be available. Reach out today for more information, pricing structure and availability.
Check out my FREE WEBINAR
Interested in receiving my free webinar that explores how to effectively manage challenging situations in the salon? Register today!
It’s a gem for salon owners, stylists and students.
